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This is the only way to win an argument
17 Mar 2017
How do you win an argument? Don’t get in one in the first place. Yes, I realize this sounds simplistic and perhaps a little trite, but when it comes to interactions with customers, co-workers, employees...
How to win over customers who don’t trust you
10 Mar 2017
Have you ever had a customer who just doesn’t quite seem to trust you? He (she) listens to you with raised eyebrow, and doesn’t take what you say at face value.
How to win over a know-it-all customer
17 Feb 2017
I wish I could take the credit for all of the strategies I share in Winning at Work and in my books. But the truth is that I learn far more from the people around me than I could ever teach.
Three rules for becoming the best at what you do
10 Feb 2017
One of the most enjoyable aspects of what I do for a living has been the opportunity to meet and work with great many people who are at the pinnacle of their professions.
Doubt that you can make a difference at work? think again!
13 Jan 2017
If you ever find yourself doubting that you can make a difference at work, I have a personal story that illustrates how easy it really is. My first career was in marketing, with national and international advertising agencies.
Three ways to prevent boss from hell experiences
2 Dec 2016
It’S difficult to come up with universal strategies for dealing with difficult bosses because, well, they come in so many bizarre types.