NCC gets 6,163 complaints from telecoms subscribers in Q2

The Nigerian Communications Commission (NCC) received 6,163 complaints from telecommunications subscribers in the second quarter of 2016.

The Director, Consumer Affairs Bureau (CAB) of the commission, Abdullahi Maikano, made the disclosure in Lagos, yesterday.

Maikano said that of the 6,163 complaints, 4,739 were resolved, totaling 76.9 per cent. He also said the commission received 23,694 complaints in the first quarter.

Complaints in the second quarter reduced by 17,531 or by 73.99 per cent, compared to that of the first quarter.

The director said the reduction was a result of the ‘2442 Do Not Disturb’ directive of the regulatory body to operators.

He said complaints were on issues of billing, customer care/call centre, call set-up, faulty terminal, health, Internet service and promotion. Other were: recharge cards, Short Messaging Service (SMS)/Multi Media Service (MMS), Subscriber Identification Module (SIM) and Value Added Service (VAS).

“Other complaints received are in the Third Generation (3G) services, porting, Caller Line Identification Presentation (CLIP)/Caller Line Identification Restriction (CLIR) among others,” he added.

Maikano said that of 4,718 “bill issues” received in the second quarter, 3,542 were resolved, totaling 75 per cent, while of 39 call centre issues, 30 or 76.9 per cent were solved.

The telecommunications umpire received 215 Internet service issues and 164 or 76.3 per cent of these were taken care of. Promotion complaints were 76. Fifty-six or 73.7 per cent resolution was reached.

The CAB director said there were 75 complaints on recharge cards. Fifty or 66.7 per cent were solved. Also, 272 SMS/MMS issues were received with 212 or 77.9 per cent resolved; 138 SIM issues were received and 109 or 78.9 per cent resolution was attained.