CBN warns banks against ignoring customers’ complaints

Godwin Emefiele, CBN Governor

Godwin Emefiele, CBN Governor

WORRIED by the alleged non-challant attitude of the management of some commercial banks, especially the new generation banks, to customers’ complaints, the Central Bank of Nigeria (CBN) yesterday in Asaba, Delta State warned them to stop ignoring the complaints or risk being sanctioned.

The Director (Corporate Communications) of CBN, Ibrahim Mu’azu, who spoke at a stakeholders’ sensitization forum said the apex bank was seriously concerned about the way and manner customers’ complaints are being handled by new generation banks.

According to Muazu, the lackadaisical attitude of some of these new banks to the plights of their customers whenever they lodge complaints is cause for great concern. He warned that the Central Bank’s hammer will fall on any commercial bank that fails to address customers’ complaints within two weeks

He urged affected customers with genuine complaints to register such at the Customers Protection Department (CPD) of the CBN for proper action.

At the forum which was tagged “Promoting Financial Stability and Economic Development”, the director disclosed eight basic security features of genuine banknotes, especially those of the commemorative centenary N100 to include the “see through coconut feature located on the front of the note’s left corner.”

He said that cluster meetings and sensitization fairs would be organized from time to time to educate customers on their rights and privileges.

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