The key to selling more 99% of the time (2)

keyCUSTOMER EXPERIENCE
CONTINUED FROM LAST WEEK

EVALUATION Of Alternatives Information search is how buyers gather a list of possible sellers. Evaluation of alternatives is how they streamline them into a set of final brand choices based on certain preferences. This is where potential buyers rank sellers based on their unique selling propositions –differentiation.

So as an entrepreneur who desires to sell more, you need to figure out how your brand will stand out from other competing brands in your niche or industry. Here’s what I normally advise my clients; list out all the features and benefits of your brand, product or service and do the same for all your competitions. What are you looking for by doing this? You are looking for those unique features and benefits that are peculiar to your brand, product or service that is not similar to that of your competitions. This is your differentiating feature or benefit and your job is to point this out to your target customers throughout all your marketing campaigns.

Purchase Decision
This is the point where the buyer finally picks the most preferred brand after evaluating all other potential alternatives. Your goal as an entrepreneur is to be the most preferred choice at this stage of the buying decision process. You want to be the seller they eventually buy from. Everything you have been doing from the beginning is finally judged here. This is the point where the sale is made. All your marketing will either get you here or hinder you from getting here. This stage is a direct outcome of the previous stage of evaluation of alternatives. The more compelling and differentiated your brand, product or service, the easier it is for them to pick you as the most preferred choice. Bringing us back to the ultimate question; why buy from you? To answer this question, make your offer irresistible, create a sense of urgency like a promo or bonanza or limited openings, provide money back guarantee and show testimonials. Anything that you can package along with the particular product/service that will convey more value for money must be included in your offer.

Post-purchase Behaviour
The buying decision process doesn’t end when the sale is made. You don’t want to just make the sale; you also want to build a profitable relationship with the new customer you just got. So at this stage, you want to ensure the buyer gets value for their money. This is the after sales process where the customer measures what they got from your brand against what they expected. If you delivered as you promised, then you can be sure of a repeat purchase from the buyer. But if you don’t deliver as promised, and then forget about the customer. The greater the gap between what you promised and what you delivered, the greater the customers’ dissatisfaction. What does this tell you? If you want to sell more 99% of the time, only make the promises you can keep. Don’t over promise and under deliver. There’s no point in making the sale and losing the customer afterwards.

Conclusion
To make the sale 99% of the time, you need to eliminate all possible barriers to the sale. These barriers come up at different stages of the buying decision process. Identifying them and getting rid of them is how you get the buyer to choose you as the right seller to buy from.The faster you get buyers to go through the 5 buying decision process above, the faster you can make the sale. In other words, to sell more 99% of the time; know why they buy [Need Recognition], make it easy for them to find you [Information Search], define and always communicate your uniqueness [Evaluation of alternatives], make a compelling offer [Purchase Decision], make promises you can keep and keep the promises you make [Post-purchase Behaviour].
Tito Philips Jnr. is an unusual young Nigerian that is MAD – Making A Difference.



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