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Online platform to bridge artisan, customer gap

By Margaret Mwantok   |   14 February 2017   |   3:29 am  

In line with Lagos State’s plan to promote small and medium enterprises, an online platform, I Sabi Work, has been launched to provide access to reliable artisans in their localities at the right time.

While speaking at the pre-launch in Lagos recently, the Chief Executive Officer of I Sabi Work, Mrs. Oghenekevwe Omotosho, said the company was committed to working with only skilled, efficient, and reliable artisans after a thorough due diligence had been done regarding their credibility and expertise.

She said she was inspired by the need to close the gap between the artisans and their customers, and providing as much benefits as possible. According to her, “Lagos State is doing a lot of work for the artisans and we are here to help them tap into it. In order to adequately deliver on these promises, the company is looking to partner with the Ministry of Wealth Creation and Employment towards ensuring that these artisans develop a strong customer service value, which is a vital concern of the company such that the assumed regular disappointments, low response time, which are the complaints by majority of their customers, can be addressed adequately and be resolved.

“We try to make sure that everyone is insured and we ensure that whatever is available to add value to these artisans is what I Sabi Work is committed at doing. We aim at adding value to artisans and ensuring that customers are satisfied.

“We charge these artisans a yearly fee to ensure that they take the trainings seriously, also that they don’t keep their information on our website and abandon it, but they are committed. Besides, we at I Sabi Work don’t need to be stagnant. Therefore to improve these artisans, we need to get as much trainings as possible.”

Omotosho said the platform would be officially launched in April, although it was already in operation in Lagos, Rivers and the Federal Capital Territory (FCT), where many have registered on the platform.

She said the idea came in 2014, but it took two years before coming on stream, adding, “We needed to understand trends going on and be ready to face the market because there are a lot of training we have to give these artisans like customer care, perfection, etiquette, and others. We are not worried about competition; our aim is to add value. If any artisan is unserious, they have to give way for another artisan on the platform. We have a customer service centre to assist these artisans with registration.”



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