WAEC assures on prompt response to candidates’ enquiries
With the commissioning of the first-ever customer service centre built by Media Concepts International Limited, and donated to the West African Examination Council (WAEC), Head of National Office (HNO) of the organisation, Mr. Charles Eguridu, has assured that the issue of delayed response to candidates’ enquiries will soon be history.
Speaking at the ceremony, Eguridu who was full of thanks to the firm for the gesture remarked that the centre was built to provide quick response to issues bothering candidates and the general public.
The building situated at WAEC’s Nigeria office in Yaba, Lagos state, comprises offices, enquiry desk, toilet facilities and a waiting area. It is also equipped with computer and Internet services.
He said that the council was in the process of replicating the project in all its zonal offices throughout the country, owing to its importance to the overall activities of the council.
He said, “Let me sincerely thank Media Concepts Ltd, for the construction and furnishing of this centre. I want to emphasise here that the council did not contribute a kobo to this project. This is a clear indication of a service provider building support for efficient and effective service delivery, especially in the area of customer service relationship.
“It is heart-warming to note that the problem of delay in response to candidates’ enquiries will soon fade away as it is now possible for a crop of trained staff and candidates to interact real time. I am sure that our candidates will make the best use of the centre. It is also my hope that this centre will facilitate a favourable interface between the council and its various publics.”
He continued, “The vision of the council is to be a world-class examining body, adding value to the educational goals of its stakeholders. This customer service centre will, indeed add value to the educational aspirations of the Nigerian child. The ceremony is a great event and a milestone in the annals of the history of the council and it is in line with the council’s strategic plan.”
He charged the private sector to partner with the council in the spirit of public-private-partnership; invest in information and communication technology development and other new innovations that would increase service delivery to all stakeholders. .
He added that the present management “would continue to support innovations and creativity, and evolve policies that would create and maintain the enabling environment for enhanced private sector investment in the council.
Managing Director of Media Concepts Ltd, Babatope Agbeyo, expressed that the objective for constructing and furnishing the Centre is to help the council achieve its overall customer relationship management strategy which is in synch with WAEC’s strategic plan.
Agbeyo, an engineer remarked that the centre was a genuine demonstration of the council’s resilience in resolving candidates’ complaints in timely fashion irrespective of their geographical locations. This centre, he added, will further enhance the existing cordial relationship and trust between the council and the candidates.
He said, “This is part of our corporate social responsibility geared towards promoting positive social and infrastructural change among our esteemed clientele. Our vision is to add value to our clients, and as a responsible corporate citizen, we are committed to helping our clients succeed in their endeavours by making their dreams become reality.”
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