DStv improves services with Twitter handle

Multichoice Nigeria has rolled out a new DStv feedback and query resolution platform on popular online social networking service, Twitter. The company said that the development was an effort to ensure customers derived satisfaction from its products and services. The Twitter handle, @DStvNgCare, joins the list of customer care initiatives of the company, including the DStv Eazy Self Service online platform.

“We reviewed our engagement on social media, specifically on Twitter, and realised that our subscribers wanted faster, quicker responses to their queries”, the Public Relations Manager, DStv, Caroline Oghuma, said on the reason behind the company’s decision to set up another Twitter account separate from its major one.