‘Automation will aid traffic management’

An IT expert, Darlington Umehnsofor, has said that deployment of traffic management system and proper awareness campaign were essential to tackling traffic gridlock in Lagos state.

Umehnsofor, who is in support of the recent ban of motorcycles and tricycles at strategic locations in the state said government needed to curb the sharp practices perpetuated by offenders through automation.

The Lagos State government had on February 1 begun the enforcement of the Lagos State Transport Sector Reform Law 2018, banning the use of motorcycles and tricycles on major highways.

Umehnsofor, who doubles as the Chief Executive Officer, Precise Management Systems Limited, hinted that he was already in talks with the state government to develop a traffic system management that will be interacting with Lagos State Traffic Management Authority (LASTMA) Control Room, AutoReg Info Database through the help of smart miniature cameras, which will be installed at different strategic locations in the metropolis.

Speaking in Lagos at the launch of its IT solutions, he said the system having different road designs captured in its repository, would detect any abnormal speed limit via the smart cameras and send a command to the LASTMA control room for possible decongestion intervention.

He said the solutions were created in a bid to redeem Nigerians from the menace of disservice and the frustration of not necessarily receiving value for money which has plagued service industries in this country.

The firm, which is in partnership with some of the top technology, research and development (R&D) and education providers in China, India, Spain, the United States and Nigeria, says its range of solutions are developed to ensure that customers get value for money across all industries.

According to him the dream to develop these solutions was birthed out of the dismay and frustration discovered in various fields of endeavour where, customers do not always get value for which they were charged.

According to him, some organisations either do not have the right training and structure in place to provide such services or there is poor service culture within the organisation.

“As customers, it is either because the staff of the organisations that we subscribe for services does not have adequate training on service management or the organisation in question does have service culture. It could also be because we do not have consumer protection rights being strongly enforced in Nigeria,” he said.

“As employees, it is not because we do not have the capacity to render exceptional service, but the structure, culture, and management of the organisations we have at one point or the other found ourselves have eaten up the ethics of quality service,” Umehnsofor said.