Pension firm tasks officers on customer service
Ag. Managing Director /CEO of IEI-Anchor Pension Managers Limited, Glory. O. Etaduoive, said during the company’s recent quarterly business review held at the Corporate Head Office, Abuja, charged the company’s business development team to sustain the corporate culture of Excellence, Proficiency, Integrity and Professionalism as Business Relationship Managers of the Pension Fund Administrator (PFA) while delivering quality service to its clients.
As Pension Fund Administrator, he emphasized on the statutory provisions which guides and encourages the company as a PFA to ensure its corporate activities are geared towards providing excellent services to its customers, noting that the PFA’s concerns for happy future, quality livelihood and welfare of its clients during retirement is the critical philosophy behind the existence of the PFA.
The Company’s Group Head, Business Development, Joolade Oduntan responded on behalf of the Business Development team and emphasized on the need for the Company’s Relationship Managers to act and be guided with the PFA’s Vision of providing excellent Pension Solution to its Customers. She further stated that, given the fact that the PFA’s business is retail in nature; the team would not relent in sustaining the existing cordial relationship with the Company’s Customers and other Stakeholders.
IEI Anchor PFA commenced operation in 2006 and has an authorised share capital of N2.222 billion with a fast growing Pension Assets under Management. The PFA manages Retirement Savings Accounts of its clients who are employees and retirees of organisations in both Public and Private sectors.
The PFA’s Corporate Customer Centric Strategy has encouraged his retiree clients to choose the Programme Withdrawal Plan as a preferred option which has contributed to the growth of the PFA’s Retiree fund with remarkable performance.