MainOne restores faulty submarine cable system

MainOne has commenced the restoration of a faulty part of its submarine cable system. The firm explained that on June 18, it said experienced a fault on its submarine cable system, 3000km offshore Portugal.

MainOne said the outage, the first of its kind in seven years since the cable system came into operations, has caused disruptions in service to its international connectivity customers in West Africa.

A statement issued by the management, yesterday, informed that with the support it received from its cable maintenance arrangement with the Atlantic Cable Maintenance & Repair Agreement (ACMA), “we immediately mobilized a repair vessel from France early Monday morning to pick up the necessary spares and personnel to recover the affected sections of the submarine cable in the Atlantic Ocean and effect repairs. The current estimated time for the repairs may be up to 14 days.

“Whilst this is an event of Force Majeure, being beyond our control in the ordinary and normal course of business, we have in the interim, made available existing restoration capacity and have secured additional capacity to offer temporary relief to our customers, where feasible.”

MainOne, while apologizing for the inconveniences caused within the period, said it will continue to provide updates on the progress of the repair works. It assured customers that all hands are on deck to fully restore all services and the MainOne quality that they have come to rely on.