Fidelity Bank upgrades banking app

Fidelity-Bank-PlcFidelity Bank Plc has upgrade its mobile-based banking application known as Fidelity Online Banking app, in an effort to provide cutting-edge, round-the-clock banking services to its customers.

According to the bank, the improved software application puts the financial institution in a pole position to drive efficient service delivery and customer acquisition by essentially placing innovative services in the hands of Nigerians residing in unserved and underserved communities.

The app has the ability to validate beneficiaries of cash transfers before a transfer is made; use of same username and password on both mobile and web; increased number of billers that can be paid directly from Fidelity Online platform such as, utility bills, toll firms, Churches, Cable and internet subscriptions, amongst others.

This move is also part of the bank’s commitment towards meeting the financial inclusion mandates of the Central Bank of Nigeria (CBN).

The Divisional Head, Electronic Banking, Adédèjì Olówè, explained that the new Fidelity Online app is not just an upgrade of the old technology, but a new one with enhanced features that can be used with a range of mobile devices such as Apple, Samsung, Blackberry and other Android products.

He disclosed that the app offers customers a simple, seamless and secure banking, adding that customers can bank, how and when they want to. “With Fidelity Online App, our bank is always open 24/7”.

The upgrade, Olówè maintained, is significant considering the growing number of Nigerians moving from the banking halls to mobile phones or tabs to do their day-to-day banking transactions, adding that online financial services offer a stepping-stone to financial inclusion.

“We are meeting these demands with the Online Banking app in both form and function, with an important focus on the quality service delivered to customers.

“Registration is a self-service process, not to mention the fact that customers can activate soft-token and set their transaction limit securely from the comfort of their homes or offices,” he said.



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