Ethiopian Airlines wins best award in Africa

Ethiopian Airlines has won the SkyTrax World Airline Award for Best Airline Staff in Africa at Farnborough Airshow event held in Hampshire, England.

The airline stated that SkyTrax awards are solely based on customer survey and satisfaction measurement for their experience; from check-in to boarding, onboard comfort, cabin cleanness, food, beverages, inflight entertainment, staff service and associated travel items.

The Group Chief Executive Officer, Ethiopian Airlines, Tewolde GebreMariam, said: “We are proud that SkyTrax, the most reputed customer-service tracking organisation in the airline industry, has recognised our service delivery for the second time.”

“We thank SkyTrax for this recognition and make the pledge to our customers to work even harder to meet their high expectations. We also thank our valued customers for the strong vote of confidence in our services and for choosing Ethiopian as their preferred travel partner”.

“I also take this opportunity to thank and appreciate the hard work of my 12,000 strong men and women at The Ethiopian family who have made the airline a global winner, he added.

It would be recalled that Ethiopian has received in the past an accolade in the same category from SkyTrax. Ethiopian is above all a customer-focused Airline with global standard service and superior delivery through its hallmark Ethiopian flavored African hospitality.