Galaxy backbone achieves ISO 20000 standards for Galaxy 2.0

Galaxy Backbone Ltd, the leading public sector ICT infrastructure and services provider wholly owned by the Federal Government, has achieved another feat as the company secures certification to ISO/IEC 20000 standard.

The ISO 20000 is an international standard which helps organizations demonstrate excellence, and prove best practice in IT Service Management. The standard ensures that companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services.

Galaxy’s ISO 20000 commenced in June 2015 with the unveiling of Galaxy 2.0 strategy and the constitution of Galaxy ITIL/ISO 20000 Working Group (GIWG) as a demonstration of Galaxy management’s commitment to institutionalize an auditable IT Service Management System in the company.

In his welcome remarks, Yusuf Kazaure, managing director/CEO, Galaxy Backbone Ltd, said, “I am pleased to announce to you today that we have been certified to ISO 20000 standard within the scope we set for the certification. I congratulate the management and staff of Galaxy for this achievement and I appreciate those who worked hard to achieve this goal. It is particularly noteworthy that this is the first time we achieved a feat like this with minimum support from external consultants. I believe this approach has helped us to understand the management system better and will enhance our adoption process”.

“ITIL implementation is a cultural change and not a project. While we have achieved a milestone with the certification, the journey is just beginning; a lot of work lies ahead to make ITIL best-practices a culture in the organization and a means of continually improving our services. I count on the cooperation of all staff to continue to work together as teams to achieve our corporate targets and business objectives”.

He stated that Galaxy 2.0 strategy is anchored around four key corporate objectives which includes long term sustainability of Galaxy Backbone, becoming an elite team that solves government problems using ICT, being an agile organization and instituting a culture of innovation in service delivery to customers.

Furthermore, he informed the audience that to underscore the company’s commitment to empowering its team that every staff of the company has been trained on ITIL Foundation while some have become certified as ITIL experts and others as ITIL examiners.