Huawei assures partners, vendors on service quality

Chinese Technology firm, Huawei, has assured Nigeria of improved service quality in both hardware and software, and a host of others.The Director, Huawei Nigeria Enterprise Channel Department, Ken Zhao, who restated the company’s resolve to always deliver quality solutions to customers through its partners, said the country remains a very strategic market, which deserves the best.

Zhao, who made the disclosure at a joint partner summit, organised by ICT distributors, Technology Distributions Ltd. (TD), and Huawei in Lagos, themed: “Leading New ICT, The Road To Digital Transformation,” said technology is fast changing and users must be positioned for optimum use.

In attendance at the event were over 150 partners and resellers drawn from the ICT ecosystem.The summit also witnessed the presentation of awards to deserving winners including TD, which emerged Distributor of the Year, Cloud Exchange West Africa Ltd. as Data Centre Partner of the Year, and the quartet of Sunnet Systems, Datacom Services Ltd., Streamline Acquisition Ltd., and Cyberspace Ltd., as Silver Partner, among others.

In his opening address, Managing Director, TD Solutions, Stanley Okpalaeke, lauded the partnership with Huawei as one that has gone a long way in providing access to cutting-edge IT solutions for thousands of resellers in Nigeria and beyond. He traced TD’s landmark strides as a pioneer distributor in the sub-region, a journey of 15 years that has witnessed significant milestones and achievements,

Okpalaeke affirmed his management’s commitment to continuously remain in the forefront of driving IT revolution in Africa, through strategic partners with globally-renowned Original Equipment Manufacturers (OEMs) such as Huawei.

Also speaking, Vice President, Huawei Southern Africa Enterprise, Kevin Chen, assured partners of Huawei’s resolve to oversee an era of prosperity in the partner ecosystem by making available a wide array of benefits and incentives to grow the business relationship between both parties.

On his part, Zhao said the company signed with only TD Solutions in 2013, but has now added two distributors, one value-added partner, and over 500 Tier II partners as a result of its total commitment to delivering effective and efficient workable solutions, based on feedback received from customers.

He said the onus lies on the company to reward its customers with juicy incentives so as to promote the partnership.”Our company’s belief rests on open, collaborative and win-win policy and as a result, there is a need to keep rewarding our partners in order to safeguard their interest. There is a marketing incentive called Deal Registration Reward Programme, and it is valid from April 1st to Sept. 30th; Demo Incentive Programme, which is valid from April 1st to Sept. 30th, and so many others that are exclusive to our customers,” he said.

In addition to the incentives, Zhao cited the existence of Huawei Partner University, Openlab Practice, Online Courses, and Capabilities Development Roadmap, all designed to help partners develop talent and improve their capabilities.