Electricity company promises improved power supply at Christmas
Mr Godwin Idemudia, Head, Corporate Communications Department of the company, gave the assurance in an interactive session with newsmen in Lagos.
“We will ensure customers within our operational territory enjoy uninterrupted supply during the Yuletide,“ he said
Idemudia said the company was not unaware of expectations of customers to enjoy regular power supply during the season, adding that measures were being put in place to ensure that customers’ expectations were not dashed.
“The company has commenced replacement of faulty cables and equipment to ensure easy evacuation of power as received from the national grid,“he said.
He said that aside from replacement and repairs of faulty equipment, special fault clearing teams had been set up in all the business districts to facilitate quick response to customers’ complaints.
Idemudia pleaded with customers to show understanding if their expectations were not met as a result of drop in the national generation level.
He said that whenever there was a drop in bulk energy load allocation to the company, such situations were usually beyond the company’s control.
“As we are putting all our facilities in top shape to satisfy our customers, our customers should please understand and bear with us if there is a drop in the national generation level as this will affect our bulk energy load allocation.
“Situations like that are usually beyond us and there is nothing we can do about it,” he said.
The spokesman said that he expected customers to include settlement of electricity bills in their Yuletide budget to avoid disconnection during the period.
He advised customers not to resort to quacks to clear faults in their areas.
Idemudia said that customers with complaints should lodge such complaints at the nearest company office or call any of the company’s customer care contact numbers .
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