The Minister of Humanitarian Affairs, Disaster Management and Social Development, Sadiya Farouq has launched the Revised Service Charter to guide proper implementation of standards in service delivery within the ministry.
Farouq launched the document on Thursday in Abuja during which she also presented some awards to deserving staff of the ministry.
The minister noted that since the establishment of the ministry on August 21, 2019, it has been at the vanguard of driving the Federal Government’s humanitarian and social investment programmes
“Through its Vision, Mission and Core values to promote Human dignity and Integration of basic Human benevolence”
Farooq noted that the document will ensure that the ministry is service compliant in the discharge of its duties and responsibilities to the general public.
“Let me state that this document is a compendium that gives an overview of the Ministry, the aims and objectives of the charter and the complaint/grievance redress mechanisms.
“It also highlights the activities of the Departments and Units including compassion in the treatment of all Ministry the Clusters of the National Social Investment Programme (NSIP) with their functions, obligations and stakeholders participation.
“As you may be aware, the Ministry have been rendering services to millions of its customers through its various programmes and activities. As such it has become very important for the Ministry to reward and recognize its staff who have been working tirelessly to ensure that the Ministry’s mandates are met.
“The main purpose of having a Charter is to define the service experience that the client will have with the organization and the responsibilities of both theMinistry and the client. To this end, the revised edition of the service charter has been put together.
“The award we will witness today is in consonance with pillar six (6) of the Federal Civil Service Strategy and Implementation Plan 2021 – 2025 (FCSSIP25) with emphasis on the need to reward and recognize outstanding staff in MDAs in order to encourage them to render efficacious service delivery to their target group,” she said.
On her part, the National Coordinator of SERVICOM, Mrs Nnenna Akajemeli, described the document as a tool that engages service providers, with service takers.
Akajemeli said when implemented, the document will be a tool that ensures that quality service is delivered at all times to all persons who come for service, adding that implementation is very key.
