OUTCESS rebrands, promises better service delivery

Twelve years after commencing operation, Customer Contact Solutions Nigeria Limited (CCSNL) recently changed its name to OUTCESS. Managing Director/Chief Executive Officer of OUTCESS, Mr. Ikenna Odike, said the change was initiated by the need to raise the game and redefine the company’s operation as it prepares to start a new phase of service delivery to an array of local and international clients.

According to him, “This rebranding is more than just a cosmetic makeover. It is our new calling card and the tie that binds our community of partners. It is a guarantee of fresh thinking, better solutions and exceptional customer experiences. It is our solemn promise to empower people, teams and organisations to do more, and faster.”

He added that more is currently being done in the area of technology, innovation and collaboration to add value to customers’ demand. He also described the occasion as a defining moment because it would give more impetus to the company’s audacious goal to build a truly enduring and formidable brand. Looking back at the last 12 years, Odike expressed satisfaction over the ground the integrated customer engagement and business process outsourcing company has covered.

According to him, “We deliver innovative digital solutions that empower and optimise the performance of people, teams and organisations. The CCSNL enters its 12th year in June. There’s so much to talk about, so much to be thankful for. It’s been 12 years of ups and downs; 12years of unprecedented changes.”

He also gave credit for the success story to stakeholders in the company, including staff, clients and other trade partners, whose support he said helped the company’s journey thus far.

Earlier, chairman of the company, Chief Enyinnaya Onokola, stated that over the last couple of months, the management of the company had instituted a lot of internal capacity building and made significant changes to key aspects of OUTCESS operations.