Kia restates commitment to customer service
• Rolls out prepaid maintenance package
Kia Motors Nigeria has reaffirmed its commitment to the delivery of quality and sustainable services to its teeming customers across the country.
However, the global auto market is undergoing rapid changes while customer demands have become more diversified and competition more heated; particularly with a narrowing gap in commercial value and quality between carmakers. Customer service is emerging as a key competitive trait.
Already Kia Motors has been steadfastly pursuing a customer-first strategy of service based on trust, advanced technology and responsibility.
Speaking after a media tour of it newly built ultra-modern facility, Kia Plaza, in Lagos, Chief Operating Officer, Dana Motors Limited, Sanjay Tatpati, said the company is poised to offering customers a singular style of service designed after its service philosophy called ‘Promise to Care.‘
Besides, as part of continued efforts to constantly enhance customer experience through hassle-free end-to-end service offerings, the company also launched a yearly prepaid maintenance package to Kia vehicle owners.
Equipped to offer a cashless service and complete car maintenance, from periodic maintenance services to wheel alignment and balancing amongst other value-added services, the package is in tandem with company’s drive to make Kia ownership affordable, flexible and above all delightful.
The prepaid maintenance package serves as one of the offers from the company to display best-in-class customer service offerings and to provide satisfactory services to their respective customers.
Speaking on the maintenance package, Tatpati said the package will help provide peace of mind to owners, as the costs involved will be discounted and affordable.
He said the package covers the standard maintenance schedule and includes wear-and-tear items such as brake pads, brake discs, and windscreen wipers in addition to other value-added services.
“With this package in place, owners need not worry about the maintenance of their Kia cars. This also reaffirms the commitment we have towards our customers – not just in strengthening our after-sales service, but also the Kia ownership experience for our owners,” Tatpati disclosed.
Kia’s ‘Prepaid Maintenance Package’ service initiative will offer benefits as per the vehicle age to cater to the requirements of different customers and will offer car check-up with the examination of the engine, transmission, electrical system, under-body, AC, exterior among other services.
In his remarks, Marketing Manager, Kia Motors Nigeria, Olawale Jimoh, said: “Being a customer-centric and a caring brand, Kia has always laid a strong emphasis on unique service initiatives. These efforts have made us reel in quite a number of awards and provide exceptional service delivery to customers. The prepaid maintenance package is a step further to make Kia ownership a delightful experience.”
Jimoh said regular operation of your vehicle causes wear and tear of components and to ensure that your car continues to be reliable, economical and safe; you need to regularly replace components during maintenance schedules.
Keeping this in mind, he advised Kia owners to follow the recommended service schedule, and have the cars attended only by authorised Kia service centres. The package is redeemable in all authorized Kia service centres across the country.
The prepaid maintenance package is designed for after sales service delivery excellence and creates the consciousness in the industry to go beyond paying lip service to customer service by establishing a closer connection with customers through a truly valuable value-added service and long-term benefits.
Kia will be offering special discounts on mechanical parts and labour, free 27-point car check-up with the examination of the engine, vehicle health check analysis, and free value-added services.
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