SON certifies CHI’s processes, tasks firm on insurance services

Standards Organisation of Nigeria (SON) has presented certificate of conformity, NIS ISO 9001:2015 Quality Management System standards to Consolidated Hallmark Insurance (CHI) Plc.

According to SON Director-General, Osita Aboloma, CHI’s processes are in tune with best practices and in line with the stipulations of the International Organisation for  Standards.

Aboloma explained that ISO 9001:2015 Quality Management System approach now provides the company a robust globally recognised and acceptable solution to address the challenges associated with consistently meeting requirements and addressing future needs and expectations of their customers in an increasingly dynamic insurance business environment.

He noted that the adoption of the ISO 9001:2015 Quality Management System framework reflects CHI’s mission and vision to be a first-choice provider of insurance and other related services in Nigeria while preserving wealth, reducing anxiety and thus creating value.

He challenged the company to keep the system healthy and up-to-date in order to reap the benefits of ISO approach to Quality management, noting that SON already has in place, a process of receiving information from their customers to be sure that they are living up to expectations and improving continually.

He said: “This system having been certified has been placed on annual surveillance audit to ensure continued suitability and effectiveness of the implementation of the quality management system.

“In the course of the audit exercises, where non-conformities are observed and are effectively corrected within specified time frame, the system will retain the certificate. However, the certificate will be withdrawn if the structures in place for certification break down and necessary corrective actions are not taken to address such stuation.

“By the presentation of this certificate today, CHI is adjudged to have a system that gives customers the assurance of your ability to consistently provide products and services that meet their requirements at all times thus promoting their confidence. This focus on quality service delivery will also strengthen your competitive strategies.”

The Managing Director, CHI, Eddie Efekoha, said the company is committed not only to meeting the expectations of their clients but surpassing them.

“We are on a mission to preserve wealth, reduce anxiety and create value for our clients. We preserve their assets through insurance, and when losses occur, we reduce the anxiety that usually accompanies such. We have been committed to quality and are today joining the only other insurance company we know that has been so certified by SON.

“We will not abuse this privilege of our certification and are proud to have obtained the Quality Management System Certification from the SON. The internal processes of the company were audited by SON and confirmed to be such that provide the customers with the right level of quality service delivery,” he added.