FUG Pensions gets ISO certification in quality management

A journey which began years ago has ended with the ISO certification of FUG Pensions. In 2013, the Board and Management of FUG Pensions took a corporate decision to undergo the process of obtaining an International Organization for Standardization (ISO) certification, ISO 9001:2008 in Quality Management System.

After many months of rigorous review of the company’s management system, independent assessors certified that the quality management system of FUG Pensions are in compliance with the requirements of ISO 9001:2008. The certificate, applicable to provision of Pension Fund Administration was issued in December 2015. With the certification, FUG Pensions management systems are of international standard.

The International Organization for Standardization, (ISO) is an independent, non-governmental organization, the members of which are the standards organizations of 164 member countries. It is the world’s largest developer of voluntary international standards and facilitates world trade by providing common standards between nations. The use of the standards aids the creation of products and services that are safe, reliable and of good quality.

The standards help businesses increase productivity while minimizing errors and waste. By enabling products from different markets to be directly compared, they facilitate companies’ entry into new markets and assist in the development of global trade on a fair basis. The standards also serve to safeguard consumers and the end-users of products and services, ensuring that certified products and services conform to the minimum standards set internationally.

The company was licensed in June 2007 and commenced operations in October 2007. Since then it had consistently improved its services to the delight of its customers. With this in mind, FUG Pensions developed our self- service platform to help our customers have access to their account details without necessarily talking to our agents.

FUG Pensions affirms that it will continue to strive to satisfy the needs of its customers within legal and regulatory limits.

The Managing Director of FUG Pensions, Mr. Usman B. Suleiman, responding to the certification stated that the Company is challenged to deliver and sustain quality service to its customers and stakeholders.