Arik Air migrates to Hitit passenger service solution suite

Arik Air has completed the migration of its passenger service arm to Hitit Crane Solution Suite, becoming the eighth African airline to partner with the service management company.

Hitit CS actively supports airlines’ operations in Nigeria, Tanzania, Tunisia and Namibia having prioritised Africa as an area of strategic focus. In 2016, Hitit’s reservation systems processed more than 55.5 million passenger bookings worldwide.

Sequel to the successful migration, Arik Air will enjoy access to the premium suite of Hitit Crane Solution of innovative products covering passenger reservation, departure control, website, operations planning, customer care and revenue accounting.

As at June the migration to Crane solutions has been completed successfully and Arik Air has started to use Crane solutions

Hitit CS has a clear strategic focus on Africa. Since 2015, the airline and travel IT solution provider from Turkey has convinced eight African airlines as new customers to benefit from its innovative IT solutions. Hitit CS has been renowned for its close partnership with its customers. Arik Air, the latest new customer for Hitit CS, is West Africa’s leading airline operating domestic and regional flights.

Arik Air’s Chief Executive Officer (CEO), Roy Ilegbodu, said migration was informed by their quest to maintain the market leadership and give customers a pleasant flying experience.

“The migration to Hitit’s IT solutions is a key step for growth and excellent service delivery,” Ilegbodu said.

Hitit’s CEO, Gokman, said: “Hitit is a customer oriented company. Creating turn-key solutions and meeting all of our partner airlines requirements are in Hitit’s fundamental features. So, our customers do not simply acquire Crane solutions. We strongly believe working hand in hand with our partners is the key success and that we will continue to grow together.”