The year-long journey was recently concluded on January 30 2023, when the Head of Service, Dr. Folasade Yemi-Esan received the International Organisation for Standardisation, ISO, 9001:2015 QMS certificate at an event in Abuja.
Speaking at the event, Head of the Civil Service, Dr. Folasade Yemi-Esan, thanked the Aig-Imoukhuede Foundation for its continuous support of the reform initiatives of the civil service.
She urged all civil servants to continue to strive to deliver quality service, as the certification is not an end in itself but a means to achieve continuous service quality improvement.
Speaking on behalf of the Aig-Imoukhuede Foundation, Mr. Pattison Boleigha, Senior Advisor on Digitalisation noted that the ISO certification of the Office of the Head of the Civil Service of the Federation was only the beginning of a journey of continual process and service improvement in the civil service that the Aig-Imoukhuede Foundation was committed to supporting.
He urged all Permanent Secretaries present to commence the ISO 9001:2015 QMS certification process of their various ministries to improve the quality of services offered to Nigerians.
The funding and technical assistance provided by the Aig-Imoukhuede Foundation for the ISO certification process is part of its long-standing partnership with the Office of the Head of the Civil Service of the Federation to support public sector reforms in Nigeria.
Other projects currently being undertaken with the Civil Service include the digitalisation of its processes, the introduction of performance management systems, and a culture change campaign, which seeks to inculcate positive values in civil servants.
Additionally, the Foundation provides capacity building opportunities for the public sector workforce with scholarships offered to attend the AIG Public Leaders Programme, an executive training programme for public sector leaders facilitated by the University of Oxford and also to undertake a Masters of Public Policy.
